Cocoagownie Luxury Handbags – Refund and Returns Policy
Effective Date: January 2nd, 2025
At Cocoagownie Luxury Handbags, we are committed to providing you with the finest quality handbags. We understand that sometimes things may not go as planned, and we strive to make the returns and refund process as simple and straightforward as possible.
1. Return Policy
If you are not completely satisfied with your purchase, we offer a 30-day return window from the date of delivery. Please read the following conditions carefully to ensure your return is processed smoothly:
- Eligibility: To be eligible for a return, the product must meet the following conditions:
- The item must be unused, undamaged, and in its original, unused condition.
- All original packaging, including boxes, dust bags, tags, and any accessories (if applicable), must be included with the return.
- Returns must be made within 30 days of receiving the product. Returns received after 30 days will not be accepted.
- Exclusions: Certain items are non-returnable, including:
- Items that have been damaged due to misuse, accidents, or normal wear and tear.
- Personalized or customized products (if applicable).
- Return Process:
- To initiate a return, please contact our customer service team at info@cocoagownie.com or call (540) 659-3346 with your order number and the reason for the return.
- Our team will provide you with a Return Authorization (RA) number and instructions on how to return the product.
- The customer is responsible for return shipping fees unless the item was defective or damaged upon arrival.
2. Refund Policy
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If your return is approved, we will process the refund to your original method of payment. Please note the following:
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Refund Process:
- Refunds will be issued to the original payment method (credit card, PayPal, etc.) within 7 business days of receiving the returned item.
- Depending on your payment provider, it may take additional time (up to 5-7 business days) for the refund to reflect in your account.
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Partial Refunds:
- We reserve the right to issue partial refunds in cases where the returned item is missing parts, shows signs of use, or does not meet the eligibility criteria listed above.
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Shipping Fees: Shipping fees are non-refundable. If the customer chooses an expedited shipping option, the extra shipping charges will not be refunded.
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Damaged or Defective Items: If the item is defective or damaged upon delivery, please contact us within 7 days of receiving your order, and we will provide a full refund or exchange at no additional cost to you.
3. Exchanges
We currently do not offer direct exchanges. If you would like a different size, color, or style, you will need to return the original item for a refund and place a new order for the desired product. Please follow the return process outlined above for a refund and then proceed to order your new item.
4. Gift Returns
If you received a product as a gift, you may still return it under the same terms outlined above. A refund will be issued to the original purchaser’s payment method unless you request a store credit or exchange.
5. How to Contact Us
If you have any questions about your return or refund, or if you need assistance with the process, please don’t hesitate to contact us:
- Email: info@cocoagownie.com
- Phone: (540) 659-3346
- Address: 45 Susan St Stafford, Virginia(VA)
- Business Hours: Monday – Friday: 9:00 AM – 6:00 PM PST
Thank you for shopping with Cocoagownie Luxury Handbags! We hope you are completely satisfied with your purchase. If for any reason you are not, we are here to assist you in resolving any issues.