Payment Policy for Cocoa Gownie

Effective Date: January 2, 2025

At Cocoa Gownie, we offer a variety of secure payment methods to make your shopping experience easy and convenient. This payment policy explains the methods we accept and provides important information regarding payment processing.

1. Accepted Payment Methods

We accept the following payment methods for all purchases made on www.cocoagownie.com:

  • Credit and Debit Cards: We accept major credit cards such as Visa, MasterCard, American Express, and Discover. You can also use debit cards associated with these networks.
  • PayPal: For added convenience, we offer PayPal as a secure payment method for all online purchases.
  • Apple Pay: Apple Pay is also accepted for customers using compatible Apple devices.
  • Google Pay: If you prefer using Google Pay, we have integrated this service into our checkout process for a smooth payment experience.

During checkout, simply choose your preferred payment method and follow the instructions to complete your purchase securely.

2. Payment Security

At Cocoa Gownie, we take your security seriously. All transactions on our website are processed through encrypted, secure payment gateways to ensure that your financial information is protected. We adhere to industry best practices and comply with the latest security standards to safeguard your data.

We use SSL (Secure Socket Layer) technology to encrypt any sensitive information you provide, including credit card details and personal data, during the checkout process. Rest assured that your payment information will never be shared with third parties without your consent.

3. Billing Address Verification

To prevent fraud, we may require that the billing address you provide matches the address on file with your credit card issuer. If there is a mismatch, your order may be delayed or canceled. If there are any issues with your payment or billing information, we will contact you via email or phone to resolve the matter.

4. Payment Processing Time

Once you submit your order and payment details, your payment will be processed immediately. If you are paying via credit card, your account will be charged as soon as your order is confirmed. For PayPal, Apple Pay, and Google Pay transactions, payment will be processed instantly.

Please note that in rare cases, payments may take additional time to process, depending on the payment method and the financial institution.

5. Order Confirmation

After completing your purchase, you will receive an email confirmation detailing your order, including a receipt with the total amount charged. If there are any issues with the payment or order, we will notify you within 24-48 hours.

6. Sales Tax

Sales tax is applied based on the state in which your shipping address is located. For orders shipping to Virginia, sales tax will be added to the total cost of the order. For other states, we comply with local tax laws and apply the appropriate tax rates.

7. Discounts and Promotions

Cocoa Gownie may offer discounts, coupons, or special promotions from time to time. To apply a discount code, simply enter it during checkout in the “Discount Code” box. Please note that discounts cannot be combined with other offers unless stated otherwise.

8. Refunds and Cancellations

Once your payment has been processed and the order is confirmed, it cannot be canceled or modified. However, we do offer a hassle-free return policy. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to request a return or exchange. Refunds will be processed once the returned item has been received and inspected. Please refer to our Return & Exchange Policy for more details.

9. Payment Issues

If you encounter any issues with your payment, such as declined transactions or problems processing your credit card, please reach out to our customer service team immediately. You can contact us at:

Our team will be happy to assist you in resolving any payment-related concerns.

10. Customer Support

For any inquiries or assistance with payments, please don’t hesitate to reach out. We are here to help!

We appreciate your trust in Cocoa Gownie and look forward to serving you.