Payment Policy

Effective Date: February 13, 2025

At Cocoagownie, we aim to provide a smooth and secure payment experience for our customers. This Payment Policy outlines the accepted payment methods, security measures, and other important details regarding payments for purchases made on our website. Please review the following to ensure a seamless transaction process.

1. Accepted Payment Methods

We accept a variety of secure payment methods for your convenience. The following payment options are available on our website:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, Discover, and JCB.
  • PayPal: You can also pay via PayPal for a quick and secure transaction.
  • Other Payment Methods: Depending on your location, we may offer additional payment methods such as Apple Pay or Google Pay. These options will be displayed at checkout if available.

2. Payment Processing

Once you’ve selected your products and completed the checkout process, you will be redirected to a secure payment gateway to enter your payment details. All transactions are processed securely to protect your personal and financial information. We do not store any payment information on our website.

Your payment will be authorized by the payment processor, and once successfully processed, we will confirm your order. You will receive an email confirmation with your order details and an estimated shipping date.

3. Currency

All prices on Cocoagownie are listed in U.S. Dollars (USD). If you are shopping from outside the United States, please note that currency conversion may apply based on the exchange rates set by your bank or payment provider.

4. Order Confirmation

Once your payment has been processed and your order is confirmed, you will receive an order confirmation email. This email will include your order details, a unique order number, and the total amount charged.

If you do not receive an order confirmation email, please check your spam folder or contact us at info@cocoagownie.com to verify your order.

5. Billing Information

When placing an order on Cocoagownie, you are required to provide accurate billing information, including your name, address, and payment details. Please ensure that all information is correct to avoid any delays or issues with your order. If there are any discrepancies or issues with your billing information, we may contact you for clarification or cancellation.

6. Payment Security

We prioritize the security of your personal and payment information. All transactions made on our website are processed through secure payment gateways that use SSL (Secure Socket Layer) encryption to ensure the confidentiality of your details.

Additionally, our payment processors are compliant with PCI-DSS (Payment Card Industry Data Security Standard), ensuring that your payment information is handled in accordance with the highest security standards.

7. Payment Errors and Discrepancies

If you encounter any issues while making a payment or notice any discrepancies in the payment amount charged to your account, please contact us immediately at info@cocoagownie.com. We will investigate the issue and take the necessary steps to resolve it.

8. Sales Tax

Sales tax is calculated based on your shipping address and applicable local laws. The tax amount will be included in your total order cost at checkout. We are required to collect sales tax for orders shipping to specific states within the United States. The appropriate tax rate will be automatically applied during checkout based on your location.

9. Cancellations and Modifications

Once your payment has been processed and your order is confirmed, it is typically not possible to cancel or modify your order. If you need to make any changes, please contact us as soon as possible, and we will do our best to accommodate your request. However, once an order has been shipped, we are unable to make any changes or cancellations.

10. Fraud Prevention

To protect our customers and prevent fraudulent transactions, we may request additional verification for orders that appear to be suspicious. If we suspect that a payment is fraudulent or that an order was placed using unauthorized information, we may cancel the order or place it on hold until the issue is resolved.

11. Payment Disputes

In the case of a payment dispute, chargeback, or refund request, we may ask for additional documentation or proof to investigate the issue. Cocoagownie reserves the right to deny any chargeback or refund request if we believe the transaction was legitimate and processed in good faith.

12. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website and services, you agree to comply with the most recent version of this policy.

13. Contact Us

If you have any questions or concerns regarding payment or need assistance with your order, please do not hesitate to reach out to us:

Thank you for shopping with Cocoagownie! We look forward to delivering your beautiful handbags with the utmost care and security.