Cocoagownie Luxury Handbags – Privacy Policy

Effective Date: January 2nd, 2025

At Cocoagownie Luxury Handbags, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when you visit our website, make purchases, or communicate with us. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide you with the best shopping experience:

  • Personal Information: When you create an account, make a purchase, or contact customer support, we may collect personal information such as:

    • Name
    • Email address
    • Shipping and billing address
    • Phone number
    • Payment information (credit card details, PayPal account, etc.)

  • Usage Data: We also collect data about how you interact with our website, including:

    • IP address
    • Browser type and version
    • Pages visited
    • Time spent on the site
    • Referring URL

  • Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and personalize your experience. Cookies are small data files stored on your device that help us remember your preferences and improve your user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: To complete your purchases, including shipping and payment processing.
  • To Improve Our Services: To enhance our website, customer service, and product offerings based on your preferences and feedback.
  • To Communicate with You: To send order updates, shipping confirmations, promotional offers, and other important information. You can opt-out of marketing communications at any time by following the unsubscribe link in the email or by contacting us directly.
  • For Fraud Prevention: To prevent fraudulent transactions and protect your account security.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers in the following cases:

  • Payment Processors: To process payments securely (e.g., credit card processors, PayPal).
  • Shipping and Delivery Services: To ship your order (e.g., USPS, UPS, FedEx).
  • Marketing and Advertising Partners: We may share non-personally identifiable information with third-party partners for marketing and advertising purposes.
  • Legal Obligations: We may share your information if required by law, such as to comply with a subpoena or legal request.

We ensure that any third-party services we work with are compliant with applicable privacy laws and only use your data for the purpose it was provided.

4. Data Security

We use industry-standard security measures to protect your personal information, including encryption technologies to safeguard payment details. However, no method of electronic storage or transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Update: You can access and update your personal information at any time by logging into your account on our website or contacting us directly.
  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails and newsletters by clicking the unsubscribe link at the bottom of our emails or by contacting us.
  • Right to Delete: You can request to delete your account and personal information by contacting us. Please note that we may need to retain certain information for legal or accounting purposes.
  • Data Portability: You may request a copy of your personal data in a structured, commonly used format.

6. Third-Party Links

Our website may contain links to third-party websites. These external sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information to them.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us:

  • Email: info@cocoagownie.com
  • Phone: (540) 659-3346
  • Address: 45 Susan St Stafford, Virginia(VA)

Thank you for trusting Cocoagownie Luxury Handbags with your personal information. We are committed to ensuring your privacy and protecting your data as part of our dedication to providing you with a secure and seamless shopping experience.