Cocoagownie Luxury Handbags – Terms and Conditions

Effective Date: January 2nd, 2025

Welcome to Cocoagownie Luxury Handbags. By accessing or using our website, placing an order, or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website.

1. Acceptance of Terms

By accessing or using the Cocoagownie website, you agree to be bound by these Terms and Conditions and our Privacy Policy, which governs your use of the website. If you do not agree with any part of these terms, you must not use our website.

2. User Account

To make a purchase or access certain features of the site, you may be required to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information about yourself.
  • Maintain the confidentiality of your account and password.
  • Notify us immediately of any unauthorized access or use of your account.

You are responsible for all activities that occur under your account.

3. Product Availability and Pricing

  • Product Availability: All products are subject to availability. We reserve the right to limit quantities of products, modify prices, or discontinue items without notice.
  • Pricing: Prices for products and services are listed in USD and are inclusive of applicable sales tax. Prices are subject to change without prior notice.

While we strive to provide accurate pricing, errors may occur. If a pricing error is discovered, we will notify you and provide the option to proceed with the order at the correct price or cancel the order for a full refund.

4. Orders and Payments

  • Order Confirmation: All orders placed are subject to acceptance by Cocoagownie. After placing an order, you will receive an email confirmation with order details and expected delivery information.
  • Payment Methods: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers for large orders. Payments are processed securely through trusted payment gateways.
  • Order Cancellation: You may cancel your order within 24 hours after placing it, provided that the order has not been shipped. After this time, cancellations are not permitted.

5. Shipping and Delivery

  • Shipping: We offer shipping within the United States. Delivery times vary based on location and shipping method. Orders are typically processed within 1-2 business days, and you will be provided with a tracking number once your order has shipped.
  • Shipping Fees: Shipping fees are calculated based on your location and the shipping method selected during checkout.
  • Damaged or Lost Shipments: We are not responsible for lost or damaged shipments once they are in the hands of the carrier. If your shipment is lost or damaged, please contact the carrier directly.

6. Returns and Refunds

  • Return Policy: If you are not satisfied with your purchase, you may return the item within 30 days of receiving it, provided it is unused, undamaged, and in its original packaging. Return shipping costs are the responsibility of the customer.
  • Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow up to 7 business days for the refund to be processed.

7. Warranty

All products come with a 12-month warranty from the date of purchase, covering defects in materials and workmanship. The warranty does not cover damage resulting from misuse, accidents, or unauthorized repairs.

8. Intellectual Property

All content on the website, including but not limited to text, images, logos, and designs, is the property of Cocoagownie and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of our content is prohibited.

9. Limitation of Liability

  • No Liability for Damages: Cocoagownie is not responsible for any direct, indirect, incidental, or consequential damages arising from your use of the website or purchase of products.
  • Product Use: You agree to use the products purchased from Cocoagownie according to the provided instructions. We are not liable for any injury or damage resulting from improper use of our products.

10. Privacy and Data Protection

Your use of our website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Modifications to Terms and Conditions

Cocoagownie reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. It is your responsibility to review these terms periodically to stay informed about any updates.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, United States. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located in California.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

  • Email: info@cocoagownie.com
  • Phone: (540) 659-3346
  • Address: 45 Susan St Stafford, Virginia(VA)

Thank you for choosing Cocoagownie! We are committed to providing you with the finest luxury handbags and the best possible customer experience.