Cocoagownie Luxury Handbags – Sales Policy

Effective Date: January 2nd, 2025

Welcome to Cocoagownie, where we offer the finest luxury handbags, carefully selected from renowned brands. Our sales policy is designed to ensure you have the best shopping experience possible. Below are the details regarding our purchasing, shipping, return, and warranty processes.

1. Products and Quality

At Cocoagownie, we take pride in offering luxury handbags that are designed with sophistication, made from high-quality materials, and built to last. Each product is thoroughly inspected before being shipped to ensure that you receive only the highest-quality items.

2. Ordering and Payment

  • Online Ordering: You can place orders through our official website. All products have clear descriptions, pricing, and images to help you make the best choice.

  • Accepted Payment Methods: We offer flexible payment options, including:

    • Credit Cards (Visa, MasterCard, American Express)
    • PayPal
    • Apple Pay
    • Google Pay
    • Bank Transfer (for large orders)

  • Order Confirmation: Once your payment is complete, you will receive an email confirmation with the estimated shipping time.

3. Shipping

  • Shipping Fees: Shipping fees will be automatically calculated when you enter your shipping address. We offer several shipping options, including expedited delivery within 1-2 days.
  • Shipping Area: We currently offer shipping within the United States. Cocoagownie does not yet offer international shipping.
  • Delivery Time: Delivery times vary depending on the shipping method and your location. Typically, orders are delivered within 3-5 business days.
  • Order Tracking: Once your order is processed, you will receive a tracking number via email to track your shipment.

4. Return and Refund Policy

  • Returns: If you are not satisfied with your purchase, you can request a return within 30 days from the date of delivery. The products must be unused and in their original condition (including packaging, tags, and accessories).
    • Customers are responsible for the return shipping costs.
  • Refunds: After we receive the returned product, we will process a full refund to your original payment method within 7 business days. The refund will be issued to your credit card or PayPal account.

5. Warranty

  • All products from Cocoagownie come with a 12-month warranty from the date of purchase. The warranty covers manufacturing defects but does not cover damage caused by misuse or physical impact.
  • The warranty does not apply to items that have been repaired or damaged due to accidents, water, or other physical damages.

6. Pricing and Promotions

  • Pricing: All prices include applicable sales tax according to state regulations.
  • Promotions and Discount Codes: We regularly offer special promotions and discount codes. Discount codes cannot be combined with other promotional offers unless otherwise stated.

7. Website Ownership and Use

  • Ownership: All content, images, and information on the Cocoagownie website are owned by Cocoagownie and are protected by copyright and intellectual property laws.
  • Website Usage: You are not permitted to copy, modify, or redistribute any content from the website without explicit permission from us.

8. Customer Rights and Responsibilities

  • Customers are responsible for providing accurate information during the purchase process. Cocoagownie is not liable for misdelivery due to incorrect address information provided by the customer.
  • If you have any questions or concerns about our products, please contact us for assistance.

9. Contact Information

We are always ready to assist you. If you have any questions, please feel free to contact us via the following channels:

  • Email: info@cocoagownie.com
  • Phone: (540) 659-3346
  • Address: 45 Susan St Stafford, Virginia(VA)
  • Business Hours: Monday – Friday: 9:00 AM – 6:00 PM PST

Thank you for choosing Cocoagownie! We are committed to providing you with the finest luxury handbags and exceptional customer service. We hope you have a wonderful shopping experience with us!