Shipping Policy for Cocoa Gownie

Effective Date: January 2, 2025

At Cocoa Gownie, we are committed to providing our customers with timely and reliable shipping services. We aim to ensure that your experience with us is as seamless as possible. Please take a moment to read our shipping policy to understand how we process, ship, and deliver your orders.

1. Shipping Methods

We offer various shipping methods to meet the needs of our customers. The available shipping options depend on your delivery address, the size and weight of the order, and the selected shipping service.

  • Standard Shipping: Typically takes 5-7 business days for delivery within the continental United States.
  • Expedited Shipping: 2-3 business days for faster delivery. This option is available for most U.S. destinations.
  • Overnight Shipping: If you need your order delivered the next business day, we offer an expedited overnight service, available for select products and destinations.

We partner with trusted carriers, including USPS, UPS, and FedEx, to ensure that your order arrives on time and in excellent condition.

2. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. During checkout, you will see the applicable shipping charges before completing your purchase. We strive to provide competitive rates and offer free standard shipping on orders over $100 within the United States. Please note that shipping fees for expedited and overnight shipping will vary.

3. Order Processing Time

All orders placed on www.cocoagownie.com are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email notification once your order has been processed and shipped, along with tracking details for your convenience.

Please ensure that your shipping address is accurate before completing your order. Cocoa Gownie is not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.

4. International Shipping

At Cocoa Gownie, we currently only ship within the United States. We are working towards expanding our international shipping options and will update our policy accordingly in the near future.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email that includes your tracking number. You can track the status of your order via the shipping carrier’s website. If you experience any issues with tracking or delivery, please don’t hesitate to contact our customer service team at (540) 659-3346 or email us at info@cocoagownie.com.

6. Address Verification

To ensure that your order is delivered without any issues, we perform an address verification at the time of order processing. If there is an error in the address provided, we will notify you immediately to request clarification. Please double-check your shipping details to avoid delays in processing.

7. Shipping Delays

Although we make every effort to ship orders on time, there are circumstances beyond our control that may cause delays. These include extreme weather, carrier disruptions, or holidays. In such cases, we will notify you as soon as possible and provide updated delivery estimates.

8. Lost or Damaged Shipments

Cocoa Gownie is committed to ensuring that your order arrives in perfect condition. If your shipment is lost or damaged during transit, please contact us immediately at (540) 659-3346 or via email at info@cocoagownie.com. We will work with the carrier to investigate the issue and ensure that a resolution is provided. For damaged products, we may ask for photographic evidence before issuing a refund or replacement.

9. P.O. Box Deliveries

We do not currently ship to P.O. Box addresses, as we require a physical address to ensure the safety and timely delivery of your order.

10. Customer Support

If you have any questions regarding shipping or your order status, please feel free to reach out to us at:

Our customer service team is available Monday to Friday, from 9 AM to 6 PM EST, and will respond to your inquiry as soon as possible.

Thank you for choosing Cocoa Gownie. We are excited to serve you!